Privacy Policy

1. Information We Collect

At GoWheel, we are committed to protecting your privacy while providing accessible navigation solutions. We collect the following categories of information:

• Personal identification information provided during registration (name, email address, and optional demographic details)
• Location data and geographic information when using our navigation features (with your permission)
• Accessibility reviews, ratings, and comments submitted by users
• User profile preferences, mobility requirements, and specific accessibility needs
• Device information and technical data necessary to optimize our service

2. How We Use Your Information

We use your information for the following specific purposes:

• Providing personalized accessibility navigation services tailored to your individual mobility needs
• Continuously improving our platform's accessibility features based on user feedback and community insights
• Authenticating users and managing account security
• Moderating user-generated content to ensure accuracy and helpfulness of accessibility reviews
• Conducting research to enhance mobility solutions for our diverse user community
• Sending important service updates and personalized recommendations

3. Data Sharing and Disclosure

GoWheel respects your privacy and limits data sharing to specific purposes. We may share certain information with:

• Google Maps API and other mapping services for navigation functionality
• Trusted service providers who host our platform infrastructure and help deliver our services
• Legal authorities when required by applicable law or in response to valid legal process
• Accessibility partners (in anonymized, aggregated form) to improve community resources

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement comprehensive security measures to protect your information, including:

• Industry-standard Firebase authentication protocols with multi-factor authentication options
• End-to-end encryption for transmission of sensitive user information
• Regular security audits and vulnerability assessments conducted by independent experts
• Strict internal access controls and data handling procedures
• Continuous monitoring for unauthorized access attempts

While we employ best practices to secure your data, no method of transmission over the Internet is 100% secure. We continuously update our security protocols to address emerging threats.

5. User Rights

As a GoWheel user, you maintain control over your personal information with the right to:

• Access and download a copy of your personal information stored in our systems
• Update or correct inaccuracies in your personal data through your account settings
• Request deletion of your account and associated personal information (subject to certain exceptions required by law)
• Control your accessibility profile preferences and mobility requirement settings
• Opt-out of certain data collection features (with potential service limitations)
• Object to specific processing of your information in certain circumstances

To exercise these rights, please visit your Account Settings or contact our Privacy Team directly.

6. Cookies and Tracking

We use cookies and similar tracking technologies for specific purposes:

• Enhancing and personalizing your navigation experience based on your preferences
• Analyzing platform usage to identify areas for accessibility improvements
• Remembering your login status and accessibility preferences between sessions
• Providing content relevant to your mobility needs and location
• Maintaining secure authentication sessions

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit platform functionality or personalization features.

7. Changes to Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through clear notices on our website and via email notification. We recommend reviewing this policy regularly to stay informed about how we protect your information and your rights.

8. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact our dedicated Privacy Team:

We strive to respond to all inquiries within 48 hours.